{"id":10,"date":"2025-02-18T17:14:48","date_gmt":"2025-02-18T17:14:48","guid":{"rendered":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/?page_id=10"},"modified":"2025-02-18T19:43:05","modified_gmt":"2025-02-18T19:43:05","slug":"formulario","status":"publish","type":"page","link":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/","title":{"rendered":"Formulario"},"content":{"rendered":"\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f29-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"29\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages\/10#wpcf7-f29-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"29\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f29-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"form-container\">\n\t<div class=\"logo-container\">\n\t\t<p><img decoding=\"async\" src=\"https:\/\/dazzlersanisidro.com\/wp-content\/uploads\/2024\/06\/Logo-Dark.svg\" alt=\"Dazzler San Isidro Logo\" class=\"logo\" \/>\n\t\t<\/p>\n\t<\/div>\n\t<h1>Libro de reclamaciones\n\t<\/h1>\n\t<div class=\"mb-6\">\n\t\t<h2>MARAGOGI SAC\n\t\t<\/h2>\n\t\t<p>RUC: 20600635086\n\t\t<\/p>\n\t\t<h3>LIBRO DE RECLAMACIONES VIRTUAL PORTAL WEB\n\t\t<\/h3>\n\t\t<p>HOTEL DAZZLER BY WYNDHAM LIMA SAN ISIDRO\n\t\t<\/p>\n\t\t<p>Av. Javier Prado Oeste 2479, San Isidro \u2013 Lima, Per\u00fa\n\t\t<\/p>\n\t<\/div>\n\t<p>Este formulario servir\u00e1 para que los usuarios puedan reclamar algo que les haya incomodado de su estad\u00eda en el hotel. El proveedor dar\u00e1 respuesta al reclamo o queja en un plazo improrrogable no mayor a quince (15) d\u00edas h\u00e1biles.\n\t<\/p>\n\t<p>Todos los campos son obligatorios, excepto los del representante si no es menor de edad.\n\t<\/p>\n\t<div class=\"fecha-container\">\n\t\t<p><label for=\"fecha\">Fecha (Obligatorio)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fecha\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"menor-edad-container\">\n\t\t<p>\u00bfEres menor de edad? (Obligatorio)\n\t\t<\/p>\n\t\t<div class=\"radio-container\">\n\t\t\t<p><label><br \/>\n<input type=\"radio\" name=\"menor_edad\" value=\"si\" onchange=\"toggleRepresentante(this)\" \/> S\u00ed, soy menor de edad<br \/>\n<\/label><br \/>\n<label><br \/>\n<input type=\"radio\" name=\"menor_edad\" value=\"no\" onchange=\"toggleRepresentante(this)\" \/> No, no soy menor de edad<br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div id=\"datos-representante\" style=\"display: none;\">\n\t\t<h4>Datos del Padre, Madre o Representante\n\t\t<\/h4>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre_representante\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Nombre del Padre, Madre o Representante\" value=\"\" type=\"text\" name=\"nombre_representante\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos_representante\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Apellidos del Padre, Madre o Representante\" value=\"\" type=\"text\" name=\"apellidos_representante\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion_representante\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n del Padre, Madre o Representante\" value=\"\" type=\"text\" name=\"direccion_representante\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email_representante\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Email del Padre, Madre o Representante\" value=\"\" type=\"email\" name=\"email_representante\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono_representante\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono del Padre, Madre o Representante\" value=\"\" type=\"tel\" name=\"telefono_representante\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<h4>Datos de la persona que presenta el reclamo\n\t<\/h4>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombres\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellidos\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"DNI \/ Pasaporte \/ CE\" value=\"\" type=\"text\" name=\"documento\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t<\/p>\n\t<h4>2. IDENTIFICACI\u00d3N DEL BIEN CONTRATADO\n\t<\/h4>\n\t<div class=\"checkbox-container\">\n\t\t<p>Bien contratado (Obligatorio)\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"bien_contratado\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"bien_contratado[]\" value=\"Producto\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"bien_contratado[]\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"monto\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Monto Reclamado\" value=\"\" type=\"number\" name=\"monto\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descripci\u00f3n del bien contratado\" name=\"descripcion\"><\/textarea><\/span>\n\t<\/p>\n\t<h4>3. DETALLES EN LA RECLAMACI\u00d3N DEL CONSUMIDOR\n\t<\/h4>\n\t<div class=\"checkbox-container\">\n\t\t<p>Tipo de reclamaci\u00f3n (Obligatorio)\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo_reclamacion\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"tipo_reclamacion[]\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"tipo_reclamacion[]\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle de la reclamaci\u00f3n\" name=\"detalle\"><\/textarea><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\u00bfQu\u00e9 soluci\u00f3n espera?\" name=\"pedido\"><\/textarea><\/span>\n\t<\/p>\n\t<div class=\"info-text\">\n\t\t<p><strong>RECLAMO:<\/strong> Disconformidad relacionada a los productos o servicios.\n\t\t<\/p>\n\t\t<p><strong>QUEJA:<\/strong> Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"button-container\">\n\t\t<p><button type=\"button\" onclick=\"imprimirFormulario()\">Imprimir<\/button><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar reclamaci\u00f3n\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><script>\nfunction toggleRepresentante(radio) {\n var datosRepresentante = document.getElementById('datos-representante');\n var campos = datosRepresentante.querySelectorAll('input, textarea');\n \n if (radio.value === 'si') {\n datosRepresentante.style.display = 'block';\n campos.forEach(function(campo) {\n campo.required = true;\n campo.classList.add('wpcf7-validates-as-required');\n });\n } else {\n datosRepresentante.style.display = 'none';\n campos.forEach(function(campo) {\n campo.required = false;\n campo.classList.remove('wpcf7-validates-as-required');\n campo.value = '';\n });\n }\n}\n\nfunction imprimirFormulario() {\n window.print();\n}\n\ndocument.addEventListener('wpcf7submit', function(event) {\n var menorEdad = document.querySelector('input[name=\"menor_edad\"]:checked');\n if (!menorEdad) {\n event.preventDefault();\n alert('Por favor, seleccione si es menor de edad o no.');\n return;\n }\n \n var camposObligatorios = document.querySelectorAll('.wpcf7-validates-as-required');\n var camposVacios = Array.from(camposObligatorios).filter(campo => !campo.value.trim());\n \n if (camposVacios.length > 0) {\n event.preventDefault();\n alert('Se deben completar todos los campos obligatorios, por favor');\n } else {\n \/\/ El formulario se enviar\u00e1 normalmente\n }\n}, false);\n<\/script>\n<\/p>\n<style>\n\/* Reset b\u00e1sico *\/\n* {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n}\n\nbody {\n font-family: Arial, sans-serif;\n line-height: 1.6;\n color: #333;\n background-color: #f4f4f4;\n}\n\n.container {\n width: 100%;\n max-width: 800px;\n margin: 0 auto;\n padding: 20px;\n}\n\n\/* Estilos del formulario *\/\n.wpcf7-form {\n background-color: #fff;\n padding: 2rem;\n border-radius: 10px;\n box-shadow: 0 0 10px rgba(0,0,0,0.1);\n}\n\n.wpcf7-form label {\n display: block;\n margin-bottom: 0.5rem;\n font-weight: bold;\n}\n\n.wpcf7-form input[type=\"text\"],\n.wpcf7-form input[type=\"email\"],\n.wpcf7-form input[type=\"tel\"],\n.wpcf7-form textarea,\n.wpcf7-form select {\n width: 100%;\n padding: 0.75rem;\n margin-bottom: 1rem;\n border: 1px solid #ddd;\n border-radius: 4px;\n}\n\n\/* Estilos para los t\u00edtulos principales *\/\n.wpcf7-form > h2,\n.wpcf7-form > h3,\n.wpcf7-form > p > strong {\n font-size: 18px;\n margin-bottom: 1rem;\n color: #333;\n font-weight: bold;\n}\n\n\/* Estilos para las opciones de menor de edad *\/\n.wpcf7-form .wpcf7-radio {\n display: flex;\n gap: 0.25rem;\n margin-bottom: 0.5rem;\n}\n\n.wpcf7-form .wpcf7-radio .wpcf7-list-item {\n margin: 0;\n}\n\n\/* Estilos para los botones *\/\n.button-container {\n display: flex;\n flex-direction: column;\n align-items: center;\n margin-top: 2rem;\n margin-bottom: 2rem;\n}\n\n.button-container button,\n.button-container input[type=\"submit\"] {\n width: 80%;\n max-width: 300px;\n padding: 1.25rem 2rem;\n font-size: 1.25rem;\n font-weight: bold;\n background-color: #FFD700;\n border: none;\n border-radius: 8px;\n color: black;\n text-transform: uppercase;\n cursor: pointer;\n transition: all 0.3s ease;\n box-shadow: 0 2px 4px rgba(0,0,0,0.1);\n}\n\n.button-container button:first-child {\n margin-bottom: 1rem;\n}\n\n.button-container button:hover,\n.button-container input[type=\"submit\"]:hover {\n background-color: #FFC700;\n transform: translateY(-2px);\n box-shadow: 0 4px 8px rgba(0,0,0,0.2);\n}\n\n\/* Estilos para las definiciones *\/\n.definitions {\n background-color: #f9f9f9;\n border: 1px solid #e0e0e0;\n border-radius: 8px;\n padding: 1.5rem;\n margin-bottom: 2rem;\n}\n\n.definitions h3 {\n color: #333;\n margin-bottom: 1rem;\n}\n\n.definitions p {\n margin-bottom: 1rem;\n}\n\n.definitions strong {\n color: #000;\n}\n\n\/* Estilos para el logo *\/\n.logo-container {\n text-align: center;\n margin-bottom: 2rem;\n}\n\n.logo-container img {\n max-width: 200px;\n height: auto;\n}\n\n\/* Responsive *\/\n@media (max-width: 600px) {\n .wpcf7-form {\n padding: 1rem;\n }\n \n .button-container button,\n .button-container input[type=\"submit\"] {\n width: 100%;\n font-size: 1rem;\n padding: 1rem 1.5rem;\n }\n\n .wpcf7-form .wpcf7-radio {\n flex-direction: column;\n gap: 0.25rem;\n }\n}\n<\/style><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":4,"href":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":16,"href":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/wp-json\/wp\/v2\/pages\/10\/revisions\/16"}],"wp:attachment":[{"href":"https:\/\/dazzlersanisidro.com\/libro-de-reclamaciones\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}